One other thing - the installer had put about 5 blobs of mud, about 4 inches in diameter, and did not trowel it flat. Does that method of placing the mud make a difference in any of this?
YES IT DOES. The "five daub" method is a legitimate method but only for use on tiles being applied to walls and vertical surfaces. It should never be used on floors. Using this method on floors will guarantee that tiles can break over time. This method obviously creates voids behind the tiles. The (rules) say that floor tiles should have thinset spread so as to create an 85-95% bonded relationship to the substrate.
This installer is way off base.
